The Permanent Secretary of the Ministry of Innovation, Science and Technology, Mrs Esuabana Nko Asanye, has said that customer service delivery is the most essential element for good governance in any nation. According to her, ‘’the Charter of the public service in Africa was adopted in the third (3rd) Biennial Conference of Ministers of Civil Service in Windhoek Namibia on 5th February 2001 with Nigeria as a major participant of the entire process. The charter expresses the will and the commitment of African States to streamline the services provided to citizens and the desire to ensure the efficient use of the resources allocated for such services.
Mrs Esuabana said this during the year 2024 Customer Service Week organized by the Reform Coordination Service Improvement Department of the Ministry, in Abuja, recently.
She further said that Customer Service is the act of taking care of customers’ needs by providing and delivering professional quality service and assistance to individuals or Corporate Organizations in the country.
The Permanent Secretary emphasized that for any quality service delivery to be successful, the principles of equal treatment, neutrality, continuity, proximity, participation, legality, quality, efficiency, transparency, responsiveness and evaluation of service must be put in place for improved standards of the organization. She then commended Servicom for its commitment towards effective service delivery and also congratulated it for celebrating its week.
Earlier, the National Coordinator, Servicom, Presidency’s Coordination Service Improvement, Mrs Nnenna Akajiemelu enjoined the Ministry to ensure adequate Staff welfare to improve the employees’ outputs for the socio-economic development of the Country. She further emphasized that people will forget what you did but will never forget how you made them feel, adding that increasing employees’ morale and hard work through recognition will enhance the timely achievement of the Ministry’s goals.